Ombudsman answers SAPPF's questions regarding mediation



Members of the SAPPF Board of Directors met with the HPCSA Ombudsman, 
Dr Kwinda, and his team on 16 September, 2021.

The meeting was requested by the SAPPF following the Ombudsman's settlement mediation for two members after complaints were laid by patients. Both cases were regarding patients' consenting to fees charged and the use of instrumentation in the rooms as part of a consultation and necessary to make a diagnosis. The instrumentation referred to in the two cases was flexible nasopharyngoscopy.

To read the questions posed to the Ombudsman and a summary of his opinion,
open the attachment below


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