“Overall customer satisfaction among members of the largest medical schemes has declined,” reported Ina Opperman in The Citizen (2 October 2021). According to the findings of the latest South African Customer Satisfaction Index for Medical Schemes conducted by Consulta, Bestmed emerged as the leader in overall customer satisfaction, while all the other large open medical scheme providers - Bonitas, Discovery, Medihelp and Momentum - performed on or below par. Regarding perceived value of the quality relative to the price paid, Bestmed scored highest at 74.1 with the industry par on 70,5, followed by Bonitas (71.1), Discovery (70.5), Gems (69.0), Medihelp (70.6) and Momentum (67.0). Discovery, Gems and Momentum showed significant increases their number of complaints during 2021

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